Ask Your Customers for a ‘Favor’
Asking for a favor not only shows that you have trust in your customers, but it also allows them the opportunity to provide support for you and your business. When asked in the right way, most happy customers will be happy to leave a good review.
If your customers have had a good experience with your business, they’re usually more than happy to “pay it back” through a positive review. Framing your request as a “favor” lessens your customers’ feeling of obligation. Interestingly enough, this makes them more likely to comply with your request.
Give Them A Reason To Write A Review
Giving a reason for your request increases the chances that your customers will oblige by up to 33% .
The conclusion of the study is that giving someone a reason that you are asking for something will increase your success rate no matter the reason.
When you’re asking for a review, be sure to include a reason. “Because we would love to hear your thoughts” or “because we care about what you think of our business” may just be a few extra words, but it can go a long way in improving your response rate.
Why do customers leave Google reviews?
It’s important to know what sparks the flame that leads to writing a review in the first place. Usually it’s either a very positive or negative customer experience. But an emotional experience isn’t the only reason customers leave reviews; they also post for other reasons, such as to help people make informed decisions, express appreciation, and help companies improve.
How To Leave A Review on Google
Let’s start at the ground level. There are two different ways you can leave Google reviews; through a browser, or through the Google Maps App. The process is different for each, and yes, your customer will need a Google account to do it.
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