In order to have a seamless eCommerce service, it is essential to deliver the product in a timely manner to the customer. This is where a professional courier service plays a vital role. But, have you ever thought about the process used for tracking such couriers and parcels that are shipped by the online sellers? Let us have an idea about how do these courier companies work in order to make a seamless package tracking system, so it helps them deliver the item to the customer’s destination within the required time frame.
In simple terms, tracking a package or courier involves the process of localizing packages and containers, and different parcels at the time of sorting and delivery. This helps to verify their movement and source, and have an estimate of the final delivery. The main objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery.
how a courier package tracking system works in eCommerce shipping:
Bar Code Generation: As a first step, as soon as a product is handed over by the online seller to their courier company for delivery, a barcode is generated for the same and attached to it. A barcode is a unique ID that has all the details related to the parcel, like, pick up and destination details, buyer’s contact details, etc.
Scan Bar Code Details: As the next step, when the item is loaded for the delivery, its bar code is scanned by the courier company and that data is stored in the tracking system of that courier company’s website.
Storing the Scanned Data: As soon as the barcode is scanned, all the information related to the courier is stored in the tracking system, like, the time it left the courier agency (at seller’s location) for delivery, where it came from, where it is destined to, etc.
Receiving the Product: After leaving the courier agency at the seller’s location, the shipped item reaches to another branch of the courier agency at the buyer’s location.
Re-scanning the Bar Code: As soon as the new courier agency receives the product, it scans the barcode and stores the parcel details in the tracking system, which includes information related to its received time.
Out for Delivery: At this location of the courier company, the received item is scanned again when it is ready to be sent out for delivery. The scanned information is stored again in the tracking system, which includes the time the products left that courier agency for delivery.
Product Delivery: Once the product is delivered to the end user or buyer, the tracking system is updated with the delivery status of item (for example, ‘Delivered’ in this case), delivery time, recipient’s name, etc.
One of the main advantages of the tracking system is that it reduces the package from getting lost or misplaced. Moreover, the customers also have an idea of their products which keeps them stress-free. With billions of packages being sent through courier, it really helps to track them well and avoid instances of loss or mishandling.
Tracking systems have become extremely sophisticated, thanks to the advanced technology platforms that they now use. Even if your package is thousands of miles away, you will be able to track it with just a click of the mouse.
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